HPE Foundation Care 24x7 Service with Comprehensive Defective Material RetentionHPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention - contrat de maintenance prolongé - 5 années - sur site
En stock
9876 pieces
Expédié sous 24/48h
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
| Général | Temps de réponse | 4 heures |
|---|---|---|
Disponibilité de service | 24 heures par jour / 7 jours par semaine | |
Service compris | Pièces et main d'oeuvre | |
Durée totale de contrat | 5 années | |
Lieu d'intervention | Sur site | |
| Détails | Service et maintenance | Contrat de maintenance prolongé - pièces et main d'oeuvre - 5 ans - sur site - temps de réponse : 4 heures - disponibilité : 24 heures par jour / lundi à dimanche ¦ Support technique - support téléphonique - 5 ans - temps de réponse : 2 heures - disponibilité : 24 heures par jour / lundi à dimanche ¦ Support technique - diagnostic à distance - 5 ans ¦ Support d'information produit - accès à une base de connaissances du web - 5 ans ¦ Mise à jour des nouvelles versions - 5 ans ¦ Rétention des supports défectueux - 5 ans |
Aucun accessoire
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.