Informations produit

Marque: Hewlett Packard Enterprise
Référence constructeur: H1HA5PE
Code catalogue: 1007010410D632D
Catégorie: Service et support
Gamme: HPE Foundation Care
Modèle: Next Business Day Exchange Service Post Warranty
Indisponible depuis: 29/07/2026

À propos de ce produit

HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you to resolve hardware and software problems on your HPE networking products. Hardware exchange offers a reliable and fast parts exchange service for eligible HPE networking products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange Service is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance. Software support provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available. In addition, HPE Foundation Care Exchange Service provides electronic access to related product and support information, enabling any member of your IT staff to locate commercially available essential information. You can chose from two reactive exchange support levels to meet your business and operational needs: Next Business Day or 4-Hour Hardware Exchange.

Principales caractéristiques

Général

Service compris: Remplacement
Lieu d'intervention: Expédition
Durée totale de contrat: 1 année
Temps de réponse: Jour ouvré suivant

Détails

Service et maintenance: Contrat de maintenance prolongé - remplacement - 1 an - expédition - temps de réponse : jour ouvré suivant - disponibilité : 9 heures par jour / lundi à vendredi ¦ Support technique - diagnostic à distance - 1 an ¦ Support technique - support téléphonique - 1 an - disponibilité : 24 heures par jour / lundi à dimanche ¦ Mise à jour des nouvelles versions - 1 an ¦ Support d'information produit - accès à une base de connaissances du web - 1 an

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